Case Management Team Lead

Quantico, VA
Full Time
Experienced

Come make your mark with Watermark!

🎖️ FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business.
🌎 SUBJECT MATTER EXPERTS specializing in security and risk management. We’re intimately familiar with DOD security programs and mission requirements.
⭐ OUR CORE VALUES drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do.
💲 COMPETITIVE BENEFITS PACKAGE to address our employees’ physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan.  At Watermark, our people come first! 

Case Management Team Lead
The Criminal History Records Management Team Lead will support the AFDW Criminal History Record Index Support (CHRIS) contract.  The nature of this work is to provide support to request, receive, inventory, match demographic information, and prepare data for entry into Federal and DoD databases.  Additionally, the program provides records management, data entry, and other related administrative functions to support military or civilian personnel assigned to future USAF centralized indexing efforts, teams, cells, or task forces.

In this role you will…. 

  • Lead and mentor the case management team, ensuring accuracy, consistency, and compliance in the classification, processing, and management of criminal justice records within Federal and DoD databases; oversee workload distribution, provide training, and support team members in complex or escalated cases; monitor the case management quality control process to ensure compliance, identify inefficiencies, and recommend improvements. 
  • Analyze criminal justice records, making judgements on information contained in records for proper classification of offenses entered into the appropriate Federal and DoD criminal justice databases. 
  • Administratively manage data into prescribed formats required by external databases, scanning and processing, documenting and tracking criminal subject/case information in preparation for entry into the appropriate Federal and DoD criminal justice database system. 
  • Utilize multiple governmental criminal justice databases and other sources to manage, analyze, request and receive information as required to ensure correct information is obtained as requested.
  • Process subject fingerprint cards from military liaison, ascertaining if further data is required to complete fingerprint card, and utilizing multiple governmental criminal justice databases and other sources to manage, analyze, request and receive information missing data. 
  • Analyze and inventorying all related materials and case related documents in a prescribed order or file system. 
  • Provide information, records management and other related data reporting and administrative functions to support military or civilian personnel assigned to USAF or SF centralized indexing efforts, teams, cells, or task forces.  
  • Additional duties as assigned.
Experience Requirements: 
  • 10 years of relevant and specialized experience in law enforcement or criminal justice
  • Prior Military or Civilian Law Enforcement experience
  • Prior experience with Military or Civilian Law enforcement databases
  • Acute attention to detail, and a working knowledge of proven quality management best practices
  • Solid writing, communication and analytic capabilities
  • Experience handling Personally Identifiable Information (PII) or highly sensitive, non-classified, information or material
  • Knowledge must include Proficiency in MS Office products
Education Requirements: 
  • Bachelor's degree or equivalent experience
Security Clearance Requirements: 
  • Active DOD Secret security clearance
Other Requirements:
  • Reports to a physical location which occasionally requires the ability to traverse between buildings
  • May require sedentary work at least 50% of the time
  • Ability to manage stress with a high degree of maturity/professionalism
  • Demonstrated critical thinking and leadership skills and the ability to work well with others
  • Effective verbal and written communication skills

Watermark provides salary ranges with job postings in states where it is legally required; any other salary ranges associated with our postings are third party estimates and may not be an accurate reflection of Watermark’s total compensation package.  Multiple considerations are taken into account when determining the final salary/hourly rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor Categories.  Central to Watermark’s employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation.

Watermark Risk Management International, LLC is an Equal Opportunity and Affirmative Action Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Watermark Risk Management International, LLC is a federal contractor and is therefore subject to any federal vaccine mandates or other customer vaccination requirements.

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